PERFORMANCE MANAGEMENT Cohesive views of operational performance, with metrics to enable exploitation. Reporting – granular reporting across the infrastructure, with clear key performance indicators. Troubleshooting – technical expertise to understand and drill down into performance hot spots. Implementation – deployment of enterprise-wide and point tool sets. NETWORK MANAGEMENT Ensuring that the network is efficiently managed and utilised, maximising clients’ ROI. Design – LAN, WAN, Internet or voice integration into current networks or set-up for greenfield sites. Implementation – equipment and cabling installation, legacy migrations and specialist network skills. Performance – review requirements, service levels and infrastructure which needs monitoring. Security – developing policies to establish base system security, monitoring, testing and an improvement approach. SECURITY MANAGEMENT Maintaining the security of corporate IT, with controlled access and minimised risks. Security Audits – enterprise-wide review, including awareness of client’s responsibilities (public and private sectors). Ethical Hacking – controlled penetration testing of clients’ networks, with audit trail and recommendations. Implementation – implementation of tool sets, to provide secure and manageable environments. SOFTWARE MANAGEMENT Full software life cycle understanding and benefit realisation. Inventory – detailed inventory of software portfolio across all platforms. Audit – mapping service functions to packages, ensuring effective system software deployment. Implementation – installation, customisation, risk management, recursive testing, user acceptance and support. Tuning – establishment of best-practice tuning procedures, reporting and troubleshooting. Cost Rationalisation – effective software deployment, consolidation and placement, to minimise cost base. STORAGE MANAGEMENT Meeting demand for storage growth and ensuring compliance with regulations. Storage Architecture – designing the optimum mix of disk, tape and other storage media, to meet IT system demands. Capacity-Planning – reporting on current and future capacity requirements, enabling controlled, secure growth. Migration – platform and media migration, maximising TCO of storage media and equipment. CAPACITY MANAGEMENT All-inclusive service, covering processor, disk and tape utilisation, with usage projections. HEALTHCHECKS & BENCHMARKS For IT infrastructure components, including security, performance and storage.