SUPPORT SERVICES Manpower with multiplatform skills and expertise. Thesaurus’s IT professionals are dedicated to providing up-to-date skills and expertise around the clock. Our support solutions optimise your budget, because you pay only for the amount and type of service you use. There are no limits. You are free to use as much or as little as you need. Quicker, more efficient IT implementation and problem resolution means reaping market benefits before your competitors. Our support solutions provide a rapid response and flexible workforce with in-depth skills and expertise, because businesses are under pressure to deploy new technologies and to fix problems without stopping their current operations. The all-encompassing IT support solution. Our support solution gives you access to the complete range of our services, covering technology ranging from high-end mainframe servers through to desktop, databases, Unix and Windows. For many organisations, an Infrastructure Availability Service (IAS) provides technical services which are not normally affordable. 24 x 7 emergency callout. scheduled remote or onsite support for critical tasks. IT professionals to cover temporary staff shortages. Full help desk solution, including telephone and Web-enabled facilities. Help Desk – telephone and Web-based solutions. Our help desk comes as part of your IAS or as a stand-alone solution. Many technical problems are resolved by telephone or remote access, they range from software fault fixing to show stoppers which commonly crop up when new technology is deployed. Our Web-based solution, HelpDesk Direct, enables you to interactively log requests for assistance or information and benefit from: tracking the help-call status and owner. reduced help desk administration. the proactive management of problems through the automated generation of statistics. 24 x 7 help desk access from a PC in any location. HelpDesk Direct is easy to use. You and your colleagues simply log in through a Web page and enter your request. Your Thesaurus engineers will record progress, which can be viewed by username and password holders.