INFRASTRUCTURE AVAILABILITY SERVICES What is IAS? Availability is the most important measure placed on IT today. For 95% of all businesses, it is not cost-justifiable to have permanent resources on site, such as duplicate servers, systems, networks and storage – or to run extended shift patterns for technical resources. How it works. The 24/7 early warning element of the service is based around our service-monitoring suite and remote-monitoring capability. Our system generates an alert, in the event of risk to, or loss of, your service. Thesaurus takes action based on policies agreed on with you, from problem-logging to emergency call-out of your staff or bringing in our emergency support team. A reactive service is also available, in response to customers’ requests for assistance. This is based on pre-agreed technology sets, for defined periods of cover, provided on a per-incident basis. You not only have the assurance of being supported by experts, but also the cost protection that we are not charging you by the hour for emergency support. The Thesaurus benefit. With low-entry-point IAS, we can provide the levels of protection and quality of service which would typically require significant internal investment, but at a fraction of the cost.