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Computacenter and Eversheds renew IT Services contract

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Computacenter and Eversheds renew IT services contract

October 2011

Computacenter and international law firm Eversheds has renewed its ground-breaking IT services contract, which was first signed in 2007.

The five-year contract will give Eversheds access to leading technology and the ability to ensure that members of staff can access core systems, regardless of their location.

The service includes cradle-to-grave lifecycle management for desktop devices, end user support, datacenter hosting and remote management.
Computacenter will also provide services to 25 of Eversheds' 46 international offices across the globe.

Paul Caris, Chief Information Officer at Eversheds, said: "We have been working with Computacenter for the last five years, and were keen to maintain the high service levels and quality of systems while facilitating greater agility within the contract, thereby allowing Eversheds to stay ahead of the pack as new and better technologies come to market."

Founded on a utility billing and on-demand model, the contract will enable Eversheds to modify or terminate aspects of service delivery in line with its changing business needs, giving the firm greater flexibility.

Mike Norris, Chief Executive Officer at Computacenter commented: "The framework agreement will enable Eversheds to flex its IT services based on business demand. As a result, it will only pay for the IT that it needs while at the same time ensuring it has the solid foundations needed to support the innovations in technology that the firm has traditionally driven through the business."

Via an onsite service desk, Computacenter will provide request, change, problem and incident management to more than 4,000 users around the world. Based on industrialised processes developed by Computacenter's Shared Services Factory, the service ensures staff receive a rapid response to IT issues that could otherwise impact productivity.



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For further information, please contact:

Alex Brooks / Kate Mills
Rocket PR
computacenter@rocketcomms.net
08453 707 024

Tessa Freeman
PR Manager
tessa.freeman@computacenter.com
+44 (0) 7801 452076