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Home Services Consult And Change Unified Communication And Collaboration User Collaboration

User Collaboration

Providing organisations with the ability to enhance the quality of service and productivity through interactive user collaboration

A service component of our Unified Communication & Collaboration solution.

What we do

Computacenter employs a consultancy approach to establish an organisation's business requirements for user collaboration, and to understand the organisation structure, what information exists and how it is used.

Our User Collaboration service modules are:

Strategy Workshop – To investigate the five main environmental factors that influence how an organisation works, and an identification of which of these are key investment areas and which will offer the most immediate benefit.

Audit – Working across an organisation, we review current operations, working practices and what is needed to be more effective.

Solutions Design – The design stage takes the 'organisational audit' information and builds a business-level solution. This design defines which user collaboration technologies are appropriate to address the business need, ensuring a tailored solution that also encompasses the benefits of repeatability and cost effectiveness.

Our User Collaboration service assists customers with ongoing best practice in deploying and migrating these complementary technologies, such as:

• Mobile solutions
  
• Exchange Migration
  
• Collaboration, communication and audio-visual solutions

How it helps

Smart information
Providing an 'accessible anywhere' central repository for the creation, discovery, use and reuse of knowledge held within an organisation, enabling relevant information and people to be found quickly.

Real-time dynamic business
Integrating a portal solution with business systems to give a real time consolidated view of data, showing systems such as business traffic lighting or balanced scorecard information to aid decision-making.

Optimised working
Improving organisational efficiency and cost effectiveness by replacing traditional, paper-based processes with electronic systems such as Smart Boards, that can track, route, authorise and archive the end-to-end process.

Increased productivity
Enabling organisations to better collaborate and communicate, both inside and outside their organisation, through one-to-one and one-to-many collaborative solutions.

Reduced cost
Empowering organisations to control costs, by reducing or eliminating unnecessary and inconvenient business travel.

Why we are different

Repeatable best practice
Computacenter's Shared Services Factory is designed to remove complexity, ensure the adoption of best practice, and continuously raise service quality and reduce costs through the reuse of intellectual property (IP). This innovative approach captures key elements of our most successful projects and creates a flexible set of standards that we can apply across future initiatives.

Depth of skill
We have an extensive pool of technology experts across various user collaboration technologies, and partner with our customers' IT department with a vendor-independent, practical approach.

Quality of service
Our User Collaboration Service is designed to strike the right balance between aesthetics, functionality, reliability, ease of use and cost. We have an extensive in-house resource. We draw on leading industry people, processes, tools, and facilities to deliver the hardware and services within agreed timescales and budgetary parameters. We understand the issues and challenges from a vertical market perspective.

Where we have done it

Newham College
Newham College partnered with Computacenter to procure, deploy and implement collaborative learning solutions in 100 classrooms, which included interactive whiteboards and learner response systems, as well as managing the installation of the whiteboards. By working with Computacenter to equip its classrooms with the latest audio-visual technology, Newham College was able to minimise the implementation costs and risks.

"We selected Computacenter as it was not only the most cost-effective, but also had the resources to implement the solution in accordance with our deadlines. Computacenter ensured that the implementation ran smoothly. The team conducted extensive testing to ensure all equipment was fully operational."
- Tony Jack, IT Manager, Newham College