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Out-tasking

By out-tasking specific IT services to Computacenter, businesses can reduce operational costs and focus their resources on differentiating IT activities.

Business Challenge

In today’s challenging business environment, organisations need to be able to cut operational costs without impacting operational performance. Although technology has become critical to maintaining customer service levels and competitive advantage, not all elements of IT within an organisation are a strategic differentiator.

As a result, businesses are increasingly re-examining what is a core competency within IT and what is non-differentiating but still in need of management attention.

By recognising the commoditisation of certain systems and services, organisations can take advantage of more cost-effective external sourcing options while staying in control of their strategic IT.

Out-tasking allows organisations to engage best of breed service providers for specific elements of their IT. To ensure the selective out-tasking is successful, organisations need a partner that works with, and not around, their IT department.

Computacenter Solution

Computacenter’s Out-tasking services cover the full IT spectrum and can be tailored to the individual needs of your organisation.

Datacentre: With secure hosting environments and disaster recovery capabilities, Computacenter can provide support across your organisation’s datacentre operations. As well as providing day-to-day management services, we can assist with strategic projects such as virtualisation.

Applications: Computacenter can host and manage business-critical systems, such as SAP, Oracle and Microsoft Exchange, and assist with applications maintenance, migration and upgrades.

Networks: From design and implementation to management and security, Computacenter can provide seamless network services based on BS7799 standards.

End user: We provide support for both end users and their devices via three multi-lingual Service Desks. Our services encompass configuration, patching, software deployment, installations, moves and changes plus asset disposal.

Key Benefit

Computacenter’s Out-tasking services enable organisations to take advantage of best practice processes and experienced resources without the need for upfront investment. This allows their internal resources to focus on the differentiating elements of IT. Our services facilitate:

Cost reduction: By taking advantage of shared resources and best practice processes, you can achieve better results at a lower cost. Our Out-tasking services are based on flexible pricing models and can help move capital expenditure to operational expenditure.

Business change: By focusing your internal resources on strategic enablement, your business will be able to respond more effectively to organisational change, new legislative requirements and customer demand.

Risk avoidance: By offering guaranteed outcomes at a predictable cost, Computacenter can help protect your business and IT service levels. With extensive resources and expertise, we will also minimise risks surrounding regulatory compliance, security and scalability and access to skills.

Why Computacenter?

Computacenter will make your business sharper by removing cost, complexity and barriers to change. We have an open, pragmatic approach, and always provide independent advice, working with IT departments, not around them.

Computacenter serves its clients from offices and facilities across the UK, Germany, France, the Benelux countries and Spain. We also have a support centre in South Africa and a network of global partners.

With 25 years of practical IT ‘know how’, we will change the way you think about technology. Computacenter’s services and solutions are based on the same strong values:

Breadth and Scale: Computacenter has a 24x7x365 multi-lingual and global Service Desk operation. We also have the largest independent engineering force in the UK and can provide a ‘resources on demand’ service.

Expertise: Our consultants hold more than 200 vendor and industry accreditations. Ninety-eight percent of our service management team are trained and qualified to ITIL standards.

Repeatable best practice: The processes developed through Computacenter’s Shared Services Factory enable us to share best practice across our customer base, which means you benefit from cost-savings and continuously improved service quality.