YOUR SERVICE DESK, YOUR CHOICE
Global Service Desk
World-class IT Support
At Computacenter, we know how to put users at the center of IT support and how to put IT support at the center of the business. Whether onshore, offshore or nearshore, we right-size end user support to deliver the best fit and best value for your business.
By delivering more responsive IT support, organizations can maximize productivity, drive growth and accelerate business transformation.
640,000 incidents and requests managed every month , 8 million emails and calls handled per year.
Computacenter supports around 1.2 million users worldwide from its Global Service Desk. Our goal is to provide not only a faster response to users but also a smarter response. We excel at delivering end-to-end user support, both locally and globally.
Founded on a ‘shift-left’ principle, our PASS12T methodology drives down service costs and complexity through automation, self-service and prevention. With multiple shared service desk facilities, we offer a choice of onshore, nearshore and offshore models, which helps organizations balance costs with service levels.
The Future of the IT Service Desk
Computacenter’s Next Generation Service Desk (NGSD) transforms and enriches IT support for users by providing a digitized consumer-like experience. The solution enables anytime, anywhere support by combining a user portal and mobile app with web chat and an extensive self-service knowledge library.
- 80-plus countries and 27 native languages
- Joint 1st for customer satisfaction in UK IT outsourcing survey
- Best Managed Service Desk award in 2015 from the Service Desk Institute
- ISO 20000-certified, using both operational and business performance indicators
- Our Next Generation Service Desk provides a digitized consumer-like experience to IT support